king taka Privacy Policy

1 Purpose of This Policy

king taka places the highest importance on the privacy of its members. This Privacy Policy ("Policy") explains our practices regarding the processing of your personal information when you use the services ("Services") provided through the king taka website and mobile application. By reading this policy, you will understand what information we collect, why we collect it, and how we use and protect it.

By using our services, you are considered to have given your consent to the terms of this policy. This policy applies together with our Terms and Conditions and the two complement each other.

2 Who This Policy Applies To

This policy applies to all registered members of king taka, guest visitors, and any person who uses our website or application. To use the services, a member must be 21 years of age or older.

If you have any questions or concerns about this policy before using our services, please contact our support team. Support is available 24/7 via live chat or email in both Bengali and English.

3 Information We Collect

king taka collects the following types of information:

• Identity information: Full name, date of birth, national ID number or passport number — required for account verification.
• Contact information: Email address, mobile number, and current address.
• Financial information: Mobile banking numbers (bKash, Nagad, Rocket, Upay) and bank account details — used to process transactions.
• Technical information: IP address, device type, browser version, operating system, and cookie data.
• Usage information: Login times, game history, betting activity, and deposit and withdrawal records.
• Communication records: Your conversations with our support team via live chat and email.

4 How Information Is Collected

We collect information directly from you — for example, when you fill in a registration form, request a deposit or withdrawal, or contact the support team. Some information is also collected automatically, such as:

• Session information through cookies and similar tracking technologies.
• Technical information logged on our servers.
• Transaction verification information from payment processors.
• Third-party verification information received through identity verification service providers.

5 Why We Use Your Information

king taka uses the information collected for the following legitimate purposes:

• To create, manage, and secure accounts.
• To process deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer.
• To ensure compliance with our terms of service.
• To prevent fraud and money laundering and to maintain cybersecurity.
• To send members bonuses and promotional offers — if you have given your consent.
• Analysis to improve service quality and develop new features.
• To provide customer support and resolve complaints.
• To meet legal obligations.

6 Marketing Communications

You may give or withdraw your consent for us to send promotional messages at the time of registration or at any time afterwards. If you withdraw consent, we will stop marketing communications, but we will continue to send necessary service-related messages (such as transaction confirmations).

To learn more about using our services responsibly, please read the Responsible Gaming page, which has detailed information about self-control tools.

7 When Information Is Shared

king taka never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:

• Payment processors: Information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant institutions.
• Identity verification services: Relevant information may be shared with trusted third-party organisations for account verification.
• Technology service providers: Contracted partners for cloud hosting, cybersecurity, and analytics services.
• Legal requirements: To comply with valid requests from legal authorities or court orders.

All third-party service providers are bound by agreements requiring them to comply with our privacy standards.

8 International Data Transfers

Our technology infrastructure may operate on servers located in various countries. Wherever data is processed, we ensure that the protection standards described in this policy are maintained. The applicable legal framework is followed for data transfers.

9 Technical Security

king taka takes industry-standard technical measures to protect your information:

• All communication between your device and our servers is secured through SSL/TLS encryption.
• Passwords stored in accounts are encrypted using hashing — they are never stored in plain text.
• Financial information is stored in the database using industry-standard encryption.
• Regular security audits and vulnerability assessments are conducted.
• 24/7 monitoring is in place to detect suspicious activity.
• Restricted access policy: only authorised staff may view personal information on a need-to-know basis.

10 Data Retention Period

We retain your information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for fraud prevention and legal requirements. When retention is no longer needed, the information is securely deleted or anonymised.

11 Member Rights Regarding Their Information

Every member of king taka has the following rights regarding their personal information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances — though this may not always be possible due to legal obligations.
• Right to restrict processing: The right to request that processing of your information be temporarily limited for specific reasons.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to the processing of your information carried out on the basis of legitimate interests.

To exercise these rights, contact our support team via live chat or email. We accept your requests in both Bengali and English.

12 Cookies and Tracking Technologies

Cookies and similar technologies are used on the king taka website and application. These include:

• Essential cookies: To maintain login status and security — the service cannot function properly without these.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand usage patterns for improving service quality.

You can disable non-essential cookies through your browser settings. However, this may limit some functionality of the service.

13 Member's Own Responsibilities

To keep your account secure, king taka puts technical measures in place, but each member should also keep their own password and login details confidential. We recommend:

• Use a strong, unique password and change it regularly.
• Never share your login details with anyone else.
• If you notice a suspicious login or unusual activity in your account, inform our support team immediately.
• Log out of your account after using a public or shared device.

For more information about us and our operating policies, visit the About Us page.

14 Third-Party Websites

Our services may occasionally reference third-party websites. king taka is not responsible for the privacy policies or data handling of these external sites. You are advised to read the privacy policy of any third-party service before using it.

15 Age Verification and Protection of Minors

king taka strictly does not provide services to anyone under the age of 21. Age is verified at the time of registration, and if there is any doubt, additional identity documents may be requested. If it is established that a member is under 21 years of age, their account will be closed immediately and the associated information will be deleted.

We never knowingly collect or process the personal information of minors. If you believe a minor is using our platform, please inform our support team immediately.

16 Policy Updates

king taka may review and update this privacy policy from time to time. For significant changes, we will send a notification to the registered email or mobile number. Continuing to use the service after an updated policy is published will be considered as your agreement to the terms of the new policy.

Previous versions of the policy may be available through the support team upon request. To learn more about the terms and conditions of all our services, visit the Terms and Conditions page.

17 Contact Information

If you have any questions, information-related requests, or concerns about this privacy policy, please contact us:

Our support team will process your information-related requests within a reasonable time. You can also visit our FAQ page for answers to common questions.